Customer Support Agent
Austin, TX
Role Summary:
As a Customer Support Agent (CS Agent), your role will be to focus on providing the correct resolutions for both consumers and inKind. You will handle consumer relationships and assist with their individual support needs while delivering best-in-class customer service. This position can be performed remotely but the ideal candidate will sit in Austin, Texas.
Responsibilities:
Requirements
Compensation/Benefits
As a Customer Support Agent (CS Agent), your role will be to focus on providing the correct resolutions for both consumers and inKind. You will handle consumer relationships and assist with their individual support needs while delivering best-in-class customer service. This position can be performed remotely but the ideal candidate will sit in Austin, Texas.
Responsibilities:
- Handle specific inbound questions via email and chat
- Recognize individual consumer support needs and resolve their inquiry
- Provide resolutions at the first point of contact, avoiding escalation or multiple touch points for resolution
- Handle complaints and call out any issues where appropriate
- Provide excellent customer support, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of every individual
- Acquire detailed knowledge of products and services to provide excellent support
- Serve consumers across the product portfolio and resolve a wide range of common inquiries
Requirements
- Bachelor's Degree preferred
- 1+ years of experience working in customer support
- Experience with Zoho Desk a plus
- Strong problem-solving skills
- Ability to deescalate and solve issues quickly
- Strong organization and communication skills
Compensation/Benefits
- Medical/Dental coverage plan
- Flexible vacation and remote work policies
- Team building and cultural experiences (i.e. offsites, speaker/seminar series, chef-led classes)
- Career development training opportunities
- Office-catered lunches and snack
inKind is an Equal Opportunities Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please reach out at careers@inkind.com.