Level 2 Support
Austin, TX
Role Summary:
As inKind grows and starts working with larger point of sales (POS) systems we will need a dedicated person to understand and troubleshoot these integrations. The Level 2 Support role is primarily responsible for working with the technology team and client support team to resolve any POS implementation issues. Furthermore, the Level 2 Support role will help to troubleshoot and correct tech related customer service issues.

  • Partners with development team on root cause analysis and works towards resolution during the integration process
  • Follows up, tests and troubleshoots if necessary
  • Raise issues to technology and product team when issues seem critical to consumer success
  • Work on the FAQ page for our support center
  • Help develop work arounds for consumers whenever possible
  • Proactively share ideas to help improve processes or consumer experiences

Required Skills/Qualifications:
  • 2+ years of experience in technical support roles
  • Exceptional communication skills
  • Must be a quick learner with strong analytical skills
  • While not common, the occasional off hour shift may be required
    • Medical/Dental coverage plan
    • Flexible vacation and remote work policies
    • Career development training opportunities
    • Office-catered lunches and snacks
    • Pet-friendly office space

    inKind is an Equal Opportunities Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please reach out at