inKind
Marketing Quality Assurance Analyst
Austin, TX
Role Summary:
As the Marketing Quality Assurance Analyst (QA Analyst) will help ensure the quality of online campaign configuration in both test and post-production environments. The Marketing QA Analyst will also be responsible for monitoring active campaigns while troubleshooting any potential issues that may arise. The Marketing QA Analyst will help to grow our QA process through suggestions on process improvements and providing valuable insights and feedback.

Responsibilities:
  • QA and monitor campaigns in both test & post-production environments to ensure accuracy of marketing execution, alerting applicable teams of any anomalies or errors and initiate the process to fix the issues
  • Validate creative rendering and content and custom campaign configurations for all client campaigns
  • Provide level 1 support for campaign troubleshooting and escalate issues to technical teams where appropriate for continued investigation and resolution
  • Test new marketing releases to validate requirements are implemented accurately and tools pass functional use cases
  • Drive automation and continuous improvement with the QA process by suggesting process changes, new tools, automated validation, and other tasks to increase efficiency

Requirements
  • 3 years of QA experience, ideally in web environments
  • Software QA or digital marketing QA experience
  • Experience with digital marketing campaign platforms, such as Cordial, a plus
  • Knowledge of QA procedures and ability to understand business requirements and translate them to QA requirements
  • Excellent customer service skills and comfortable working in a highly collaborative team environment
  • Sound written and verbal communication skills with experience explaining technical information to non-technical recipients
  • Well organized, excellent attention to detail, and able to multi-task in a fast-paced environment

Compensation/Benefits
  • Medical/Dental coverage plan
  • Flexible vacation and remote work policies
  • Team building and cultural experiences (i.e. offsites, speaker/seminar series, chef-led classes)
  • Career development training opportunities
  • Office-catered lunches and snack

    inKind is an Equal Opportunities Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please reach out at careers@inkind.com.