Merchant Partnership Support Specialist
Austin, TX
Role Summary:
You will be responsible for ensuring the success of inKind's merchant partners and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, operational expertise, project management, and organizational skills, as well as a high degree of empathy to ensure the merchant partner's satisfaction with the inKind model and experience.

  • Step in to provide support to merchant partners, their staff, and anyone in the lifecycle of inKind who may have questions about our products or services
  • Answer questions from merchant partner staff regarding inKind, the inKind manager's app, or any complications checking out with inKind via email and phone
  • Develop and maintain documentation that enables seamless onboarding and training experiences for merchant partners
  • Develop and maintain long-term relationships with external stakeholders at our merchant partner locations
  • Work cross-functionally with Product, Development/Tech, Marketing, and other teams to resolve merchant partner business issues and work towards solutions
  • Manage feedback and product needs by providing feature requests to internal partner teams.

  • Bachelor's Degree
  • 4+ years of relevant experience in customer service or account management
  • Solutions-oriented, entrepreneurial mindset with a strong bias towards action
  • Adopts and adapts to new technologies quickly
  • Experience working with common team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc.
  • Experience with project management, account portfolio planning, and prioritization.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills.
  • Experience working with restaurants or food-related entities/clients is a plus
  • Experience working in a training or operational capacity is a plus

  • Medical/Dental coverage plan
  • Flexible vacation and remote work policies
  • Career development training opportunities
  • Office-catered lunches and snack

    inKind is an Equal Opportunities Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please reach out at